Policies

Privacy Policy

Biz Bazar Limited is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.bizbazar.com and www.bizbazar.com.np, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address ,phone number, mobile number, date of birth or mailing address. You may, however, visit our site anonymously.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and

• Where required or authorised by law.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience
  (your information helps us to better respond to your individual needs)
• To improve our website
  (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
  
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Biz Bazar will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 02.12.2021

Terms of Use

Welcome to Bizbazar.com.np! Bizbazar.com.np is a Marketplace owned and operated by Biz Bazar Limited, a public limited liability company registered under the Companies Act, 2006 of Nepal (Reg. 253028/077/2078, Reg. Office: Kathmandu-14, Kathmandu) and provides Marketplace service to its users. 

This Terms of Use applies to the users of the Biz Bazar Marketplace, owned and operated by Biz Bazar Limited. This Terms of Use defines and limits the scope of the use of Biz Bazar Marketplace. 

When You visit, shop or/and use Bizbazar.com.np or Biz Bazar products, services, applications in connection with any of the foregoing services (collectively, "Biz Bazar Services"), YOU required to agree on this Terms of Use.  

• Purpose and Scope
• General Terms
• Biz Bazar Policies
• Deemed Consent
• User Account
• User’s Eligibility
• Use by Minor
• Adults Only Products
• Prohibited and Restricted Product(s)
• Fees and Charges
• Limited Rights
• Safe Use of User Account
• Contact and Communication
• Product Descriptions
• Service Level
• Consumer Protection
• Security and Fraud
• Indemnification
• Warranty and Disclaimer
• Intellectual Property
• Advertisement
• Return and Refund
• Amendment
• Severability
• Non-Assignment
• Force Majeure
• Dispute Resolution
• Contacting Us

• The purpose of this Terms of Use is to establish a framework of legal relationship between Biz Bazar and You while using the Biz Bazar Marketplace. 
• This is a Standard Form of Contract and will be updated on the Marketplace from time to time. You shall be abided by the provisions of these Terms of Use once You use Biz Bazar Marketplace. 

• When You visit, shop or/and use Bizbazar.com.np or Biz Bazar products, services, applications in connection with any of the foregoing services (collectively, "Biz Bazar Services"), You required to agree on this Terms of Use. 
• For the purpose of these Terms of Use, wherever the context so requires "You" “Your” or "User" shall mean any natural or legal person who has agreed to use Biz Bazar Services. 
• The terms ``We", "Us", "Our" shall mean Biz Bazar Limited. When You use any of the services provided through the Platform, including but not limited to, (example product reviews, seller reviews), You will be subject to all the compliance (includes but not limited to the rules, guidelines, policies, terms, and conditions) applicable to such service. All the applicable compliances are deemed to be incorporated into these Terms of Use and shall be considered as an integral part of these Terms of Use. 
• Biz Bazar reserves the right to refuse service, terminate accounts, terminate Your rights to use Biz Bazar Services, remove or edit content, or cancel orders in its sole discretion.
• A few other key terms used in these Terms of Use:

• When we say “Content”, we mean text, images or other information that can be posted, uploaded, linked to or otherwise made available by YOU, regardless of the form of that content
• When we say “Logistic Center”, we mean the center where incoming orders are received, processed and filled. 
• When we say “Marketplace” or “Platform”, we mean Biz Bazar Marketplace which is an e-commerce platform owned and operated by Biz Bazar.
• When we say “Product(s)”, we mean products or items offered for sale on the Service.
• When we say “Vendor(s)”, we mean a person or company offering Biz Bazar for something to sell.
• When we say “Voucher” OR “Voucher Coupon”, we mean redeemable form of transaction which is equal to a monetary value and from which product(s) can be purchased in Biz Bazar Marketplace.

• You are abided by Biz Bazar's various policies, published on the information page of the Biz Bazar Marketplace, in effect. These policies are an integral part of this Term of Use. Biz Bazar reserves the right to change its policies on our platform from time to time. 

• Advertisement Policy
• Consumer Protection Policy
• Cookies Policy
• Intellectual Property Policy
• Order and Delivery Policy
• Privacy and Data Protection Policy
• Return and Refund Policy

• By using Biz Bazar Marketplace, You are bound by these Terms of Use. If You do not agree to these Terms of Use or its part, You may not access or use this Website/App or any part of the Website/App. 
• Please read these Terms of Use carefully before You download, install or use the Biz Bazar Marketplace Website or App. By downloading, installing or using the BIZ BAZAR MARKETPLACE Website or App, You express that You accept these Terms of Use and that You agree to abide by them. Your download, installation or use of the Website or App constitutes Your acceptance of these Terms of Use.  
• If You do not agree with these Terms of Use, You should cease downloading, installing or using the Website and/or App immediately. 
• By accepting these Terms of Use, impliedly or expressly, it is deemed that You also accept and agree to all other Biz Bazar Policies as amended from time to time.

• You are required to have a User Account for any service or transactions at Biz Bazar Marketplace.
• If You are a Vendor, You are required to open a Vendor Account and You are abided by the terms and conditions of Marketplace Vendor Agreement.
• If You are a consumer, You are required to open User Account and abide by these Terms of Use. 
• If You are just surfing the Biz Bazar Marketplace, You are not required to open any Account. However, You abide by other terms and conditions. 
• No person or business entity may register as a member of the Marketplace more than once. If a person or business is found to have two or more than two User Accounts, Biz Bazar may revoke, suspend or refuse to provide service in its sole discretion. 

• Transaction on the Platform is available only to persons who can form legally binding contracts under National Civil Code, 2018 (Muluki Dewani Samhita 2074). 
• Persons who are "incompetent to contract" within the meaning of the Code are not eligible to use the Biz Bazar Marketplace. 

• If You are a minor (i.e., below the age of 18 years under the Children’s Act, 2018 of Nepal) You may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian. Parents and legal guardians may create a User Account on behalf of teenagers (13-17 Years) for any service or transactions at Biz Bazar Marketplace. 
• As a minor if You wish to transact on the Platform, such transactions on the Platform may be made by Your legal guardian or parents. 
• Parents or legal guardians will be fully responsible for such child’s use of the Platform including financial charges and legal liability that such child may incur.
• Biz Bazar reserve the right to terminate Your membership and/or refuse to provide You with access to the Platform if it is brought to Biz Bazar’s notice or if it is discovered that You are under the age of 18 years and transacting on the Platform.

• Certain services on Biz Bazar Marketplace are provided only for adult users. Such products are featured on a dedicated page and access is only made available after the verification of age. 
• Alcohol listings on Biz Bazar are strictly intended for adults. You must be at least 18 years of age to purchase alcohol, or use any page/site functionality related to alcohol. 
• Tobacco listings on Biz Bazar are strictly intended for adults. You must be at least 18 years of age to purchase tobacco, or use any page/site functionality related to tobacco. 
• Adult entertainment and sexual products listings on Biz Bazar are strictly intended for adults. You must be at least 18 years of age to purchase adult entertainment and sexual products, or use any page/site functionality related to adult entertainment and sexual products.
• No obscene content. 

The products listed below (but not limited to) are strictly prohibited to display or sale online through the use of Biz Bazar Marketplace. The Vendor shall be solely liable for any liabilities if you try to sell or display in Biz Bazar Marketplace. If such prohibited and restricted products are found in Biz Bazar Marketplace then we shall be cancelling the listing(s) of products.

• Narcotic drugs such as opium and morphine
• Arms, ammunition, and explosives:  a) materials used in the production of arms and ammunition; b) guns and cartridges; c) Fireworks, radioactive materials and substances d) other explosives.
• All animals, insects, marines, or other forms of creatures, dead and alive, or their any parts including Ivory products
• Misleading illicit products (Stolen Goods, Mystery Box)
• Protected Flora and Fauna including all live animals and their parts such as fur, semen & embryos
• Human parts including human blood
• Child pornography which includes pornographic materials involving minors
• Any piece of art that is an unauthorized copy or reproduction and infringement of copyrights and trademark
• Open and used cosmetics and expire dates overdue packs 
• Beef and beef products

• Biz Bazar does not charge any fee for browsing, creating a user account and buying on the Platform to the Consumer. 
• Biz Bazar reserves the right to change its subscription charge from time to time. Changes to the subscription charge shall be posted on the Platform and such changes shall automatically become effective immediately after they are posted on the Platform. 
• Unless otherwise stated, all fees shall be quoted in Nepali Rupees (NPR). 

• We grant You non-transferable, revocable and non-exclusive rights to use the Biz Bazar Website/App, in accordance with the Terms and Conditions described herein. These rights can be exercised for the purposes of shopping for personal product(s) and services listed on the Site. 
• Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by Biz Bazar in advance. 
• If You are registering as a business entity on Biz Bazar Marketplace, You represent that You have the authority to register to the Marketplace and abide by these Terms of Use.
• Product representations including price, available stock, features, add-ons and any other details as expressed on Biz Bazar Marketplace are the responsibility of the Vendor(s) displaying them. 
• Any submissions or opinions expressed on the Biz Bazar Marketplace are those of the individual(s) posting such content and shall not reflect Our views.

• You shall be responsible for maintaining the confidentiality and safety of Your User credentials. 
• YOU agree and acknowledge that You shall be responsible for all activities that are executed using Your credentials. 
• Biz Bazar is not responsible for any consequences resulting from erroneous information provided by You. 
• You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or BIZ BAZAR shall have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use.  
• Biz Bazar shall have the right to indefinitely refuse, suspend or terminate or block Your access to Your User Account in its sole discretion.  

• Biz Bazar is an online platform that enables default online communication channels for communication to its users. 
• If You are Vendor, Your contact address and communication process is governed under the Marketplace Vendor Agreement. If You are other than Vendor, Your name, mobile/phone number and/or e-mail address supplied at the time of creating the User Account is treated as Your primary identifier on the Platform. 
• Your mobile phone number and Your email address is deemed up to date on the Platform at all times, unless You provide otherwise. 
• You shall notify Biz Bazar as soon as possible if Your mobile phone number or e-mail address have been changed. We will verify the new information on the Platform through a one-time password (OTP) verification.
• You agree that Biz Bazar shall not be liable or responsible for the activities or consequences of use or misuse of any information that is executed under Your Account in cases, including, where You have failed to update Your revised mobile phone number and/or e-mail address. You shall be solely liable and responsible for all the activities undertaken under Your Account, and any consequences therefrom.
  

• All the featured products or services in the Biz Bazar Marketplace are the products or services of the Vendors, not of Biz Bazar. Thus, the descriptions of the products or services are of Vendors.
• Biz Bazar attempts to make these descriptions be as accurate as possible but does not warrant that product descriptions or other content on Biz Bazar is accurate, complete, reliable, current, error-free including the applicable colors (as the actual colors you see will depend on your monitor). If a product offered by Biz Bazar itself is not as described or the quality that you prefer, Your sole remedy is to return it in unused condition.

• Biz Bazar assures its User that the Website/App or service shall be consistently available and is uninterrupted and error-free at maximum level. Biz Bazar disclaims that, due to the nature of the internet service and the nature of the service, the Service Level will not be guaranteed hundred per cent. 
• Your access to the Marketplace may also be occasionally suspended or restricted to use for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. 
• Biz Bazar will attempt at maximum level to limit the frequency and duration of any such suspension or restriction.

1. Biz Bazar incorporates five strategies to protect the interest of consumers regarding the quality, quantity, consumer’s personal information and price of the consumer goods and services, which are: -

• Ethical and accurate advertising/ marketing
• Comprehensive information provision
• Fee protection
• Accessible and transparent complaints and appeals processes and systems
• Protection of Consumer’s personal information

For more information, see Biz Bazar “Consumer Protection Policy”.

• You either having a User Account for any service or transactions at Biz Bazar Marketplace or not being as a member of Biz Bazar Marketplace shall not   access or use this BIZ BAZAR Website/App or any part of the Website/App with intend to Fraud or engage in any unlawful or illegal activity. If found then BIZ BAZAR may revoke, suspend, block or refuse to provide service in its sole discretion. BIZ BAZAR reserves the right to take any further action it deems appropriate in such instances. 
• In term of Voucher Coupon, if we reasonably believe that any voucher is being used unlawfully or illegally, Biz Bazar reserves the right to reject or cancel any voucher/order. Biz Bazar reserves the right to take any further action it deems appropriate in such instances.

• You shall indemnify and hold harmless Biz Bazar, its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, Privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

• You understand that Biz Bazar does not manufacture, store or inspect any of the product(s) sold through our Services. The product(s) in Our marketplace are produced, listed and sold directly by Vendors, so Biz Bazar cannot and does not make any warranties about their quality, safety or even their legality. Biz Bazar does not sponsor or endorse the sale or purchase of any products or services on the Platform, either implicitly or explicitly.  You release Biz Bazar from any claims related to product(s) sold through our Services, including for defective product(s), misrepresentations by Vendors, or product(s) that cause physical injury.
• Biz Bazar is not liable for any failure to perform or breach of any contract between You and Vendor.  Biz Bazar cannot and does not guarantee that the concerned Vendor will perform any transaction concluded on the Platform. Biz Bazar shall not and is not required to mediate or resolve any dispute or disagreement between You and Vendor.
• Biz Bazar makes no claim or warranty about any of its Users' product-specifics (such as legal title, creditworthiness, identity, and so on). You should independently check the legitimacy of any User with whom You choose to transact on the Platform and exercise Your best discretion in that regard. 
• Biz Bazar does not at any point of time during any transaction between You and Vendor on the Platform come into or take possession of any of the products or services offered nor does it at any point gain title to or have any rights or claims over the products or services offered by Vendor to You.
• At no time shall Biz Bazar hold any right, title or interest over the products nor shall Biz Bazar have any obligations or liabilities in respect of such contract entered into between You and Vendor. Biz Bazar is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
• The Platform is only a platform that can be utilized by You or its Users to reach a larger base to buy and sell products or services. Biz Bazar is only providing a Platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between You and Vendor.

• All intellectual property rights, copyright and related rights, trademarks, designs, patents, whether registered or unregistered in the Biz Bazar Marketplace, information content on the Biz Bazar Marketplace and all the website design, including, but not limited to text, graphics, page headers, button icons, scripts and service names, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property.
• All the trademarks that appear on Biz Bazar Marketplace, other than of Biz Bazar, are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
• Your use of the Services grants you no right or license to reproduce or otherwise use any of the Biz Bazar or third-party Intellectual property.

For more information, see Biz Bazar “Intellectual Property Policy”.

1. Biz Bazar does not endorse any product advertised on Biz Bazar. 

• An advertisement shall not be deceptive, misleading or unfair. You must tell the truth about the content and it should be verifiable. You shall be honest about Your products advertised.
•  Your Advertisement should qualify broad environmental claims - or avoid them altogether - to prevent deception about the specific nature of the benefit.
• A product that's advertised as free if another is purchased - example "buy one, get one" - indicates that the consumer will pay nothing for one product and no more than the regular price for the other.

1.  Biz Bazar reserves the right to decline any type of advertising that is damaging to the brand of Biz Bazar or is inappropriate to the content held or for any reason that Biz Bazar in its sole discretion requires to decline the advertisement on the Biz Bazar Platform.
2. You should not provide Biz Bazar with any prohibited content (the prohibited content are listed in our “Advertisement Policy”) for the purpose of Advertisement in Biz Bazar Marketplace.
3. You should take special care not to misrepresent a product or its performance when advertising to children.

For more information, see Biz Bazar “Advertisement Policy”.

• Return and Refund provides option to the buyer for receiving a refund to the category of the products as mention under Return and Refund Policy along with the conditions to be fulfilled while returning and seeking for refund.
• The return request must be initiated within 7 days of receiving the product if and for damaged/defective products the return request must be initiated within 3 days of receiving the product.
• In case of Refund, it will be processed after the product is picked and quality checked by the Logistic Center of Biz Bazar.

For more information, see Biz Bazar “Return and Refund Policy”

• Biz Bazar reserves the right at its sole discretion to change the terms of this Term of Use at any time by publishing changes on the Terms of Use page, at any time without any prior notice. 
• You should review these Terms of Use periodically for updates / changes before use of the Marketplace. Your continued access and use of the Biz Bazar after posting of any changes by Biz Bazar shall constitute its acceptance of such change or modification. 

• If any of these terms is found to be illegal, invalid, or otherwise unenforceable under the laws of any state or country in which these terms are intended to be effective, that term shall be severed and deleted to the extent and within the jurisdiction in which it is illegal, invalid, or unenforceable, and the remaining Terms of Use shall survive, remain in full force and effect. 

• You shall not assign or transfer or purport to assign or transfer the contract between You and us to any other person. 

• Biz Bazar shall not be responsible to You or be deemed in breach of this Term of Use if Biz Bazar fails to perform any of its obligations owing to a cause beyond Biz Bazar’s reasonable control. The following shall be regarded as causes beyond Biz Bazar’s reasonable control without prejudice to the scope of the foregoing:
• While such circumstances persist, Biz Bazar reserves the right to fully or partially suspend delivery/performance, and Biz Bazar will not be liable for any loss or damage suffered by You as a result of such suspension, including but not limited to Your failure to fulfill any contract with a third party.  

1. 1. 1. Act of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition;
      2.  Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;
      3. Import or export regulations or embargoes;
      4. Interruption of traffic, strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Biz Bazar or of a third party);
      5. Interruption of production or operation, difficulties in obtaining raw materials labor, fuel, parts or machinery;
      6. Power failure, Network failure or breakdown in machinery;
      7. Epidemics, Pandemics or outbreak of communicable disease, quarantines, or regional emergencies or any other cause, whether similar in kind to the foregoing or otherwise, beyond the party's reasonable control.

Biz Bazar’s initial course of action in case of any dispute shall be to make arrangements for User to return product as per “Return & Refund Policy” as soon as such information is brought to the knowledge of Biz Bazar. Any dispute, claim, or difference shall be settled amicably. 

Following the failure to settle the disputes amicably within ninety (90) days, shall be governed by the substantive and procedural laws of Nepal without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Nepal. Each party irrevocably agrees that any dispute in connection be settled by Arbitration in accordance with Arbitration Act 2055 for the time being in force, and administered by NEPCA in the following manner:

1. The number of arbitrators shall be three (3). The arbitrator shall not be a present or former employee, agent, consultant or advisor of the parties or their affiliates.

2. Each Party shall appoint a one arbitrator and the arbitrators appointed by the Parties shall appoint a third arbitrator who shall be the chairperson of the arbitral tribunal.

3. If a party fails to appoint an arbitrator or the arbitrators appointed fail to choose a third arbitrator, such arbitrator shall be appointed by NEPCA, failing which shall be appointed in accordance with the laws of Nepal.

4. Venue and seat of the arbitration shall be Kathmandu, Nepal.

5. The decision of the arbitration shall specify how the expenses of the arbitration shall be allocated between the parties.

6. The arbitration award shall be final and binding upon the parties, and decree on such award may be entered in any court having jurisdiction.

Notwithstanding anything mentioned elsewhere in this document, the parties shall have the right to seek injunctive or equitable relief available under applicable laws from the competent courts of Nepal having jurisdiction on the matter thereof.

If any User has any questions or comments regarding the Website/ App, User can e-mail us at info@bizbazar.com ; call us at: +977-9802345050

Vendor Terms & Conditions

Please go through the Vendor Terms and Conditions of Bizbazar.

Campaign T&C

TERMS & CONDITIONS FOR PROMOTIONS

1. These are the terms and conditions which apply to any competition, prize draw or promotion which we or our promotion partners may run, whether on our or their websites, social media platforms, on-air or otherwise.

2. By entering a Promotion you agree to be bound by these terms and conditions along with any other Specific Rules which relate to a Promotion. Specific Rules might include entry instructions and any other specific details, rules or conditions relating to a particular Promotion, and might be published on our or our promotion partners' website, social media platforms, or may be found in any other media which features a Promotion. The Specific Rules will usually (but may not always) refer to these terms and conditions.

3. In these terms and conditions, 'we', ' us', 'our' and 'Promoter ' all mean BIZBAZAR Limited Our registered address is: Kuleshwor, Kathmandu, Nepal. Our 'promotion partners' are third parties who operate promotions with us or on our behalf - they will be named in the Specific Rules. Start and end date/time.

4. Each Promotion will start immediately (i.e., as soon as it is first promoted), unless a later start date/time is specified. The closing date/time for a Promotion will be made clear in the Specific Rules or the relevant promotional materials. All times will be based on Nepal time.

Entering a Promotion

5. Each Promotion will be open to individuals who are Nepalese residents and aged 18 or over unless the Specific Rules or other promotional materials or announcements specify a different geographic region or a different minimum age.

6. To ensure the fearness In every event except some, for our employees, agencies, freelancers, contractors (and those of any of our promotion partners, associated companies or prize providers) and their immediate family members or households (whether related or not), and anyone else professionally involved with the relevant Promotion, are excluded from entering and from winning ('Excluded Individual(s)').

7. To enter, follow the entry process for the relevant Promotion, which will usually be explained in the Specific Rules and/or promotional materials or announcements.

8. You may only make multiple entries into each Promotion (unless the Specific Rules for a particular Promotion expressly set a higher maximum number of entries for that Promotion).

9. There is no charge to enter a Promotion. However, individuals will be required to place an order or participate in social media event games to enter into a Promotion.

10. The eligibility for entering the giveaway program will require an individual to place an order from the start time of the promotion to the end time.

11. The eligibility for entering the social media event games will require an individual to follow instructions mentioned in the respective social media platforms.

Winner selection/notification

12. For the Promotion, there will be multiple winners based on the type of activity which can either be the giveaway or the social media event.

13. Unless otherwise specified in the Specific Rules:

• In the case of a prize draw, winner(s) will be selected at random. This will be done by an automated process or a process which will be conducted or supervised a representative of the company.

• In the case of a competition, winner(s) will either be selected by (a) a judge or (b) a panel of judges.

14. If you win a prize, we will notify you within fourteen (14) days of the end date of the Promotion. To claim the prize, respond to the notification within the deadline set out in the Specific Rules (or within 28 days if no time frame is set in the Specific Rules within the notification) and follow the instructions which will be provided to you.

15. Customers with missing credentials (First Name, Last Name, Phone Number, Email Address and a valid Shipping Address) will not be qualified to take part in the promotions. BIZBAZAR reserves the right to disqualify any customer from our promotions based upon this condition.

Prizes

16. The prize or prizes will be as described in the relevant Specific Rules. Imagery may be for illustrative purposes only, and colors and other minor details may vary.

17. Each prize is non-transferable, non-refundable and no cash alternative is available.

18. If we consider it necessary or appropriate, a prize or prizes (or part thereof) might be varied or swapped for a suitable alternative which will be decided in our sole discretion.

19. If you fail to claim the prize within the time-limit or fail to comply with any other instructions or time-limits notified to you or provide us with incorrect or fraudulent information, you will forfeit your right to the prize. We will then select an alternative winner. You'll need proof of your ID to claim a prize - in relation to on-air Promotions, this may include proof that your voice matches that of the relevant entrant/winner.

20. You will not be entitled to receive a prize which, for any reason, you would be prohibited by law from purchasing, using, owning or possessing.

21. The prize cannot be used in conjunction with other offers, promotions or prizes.

22. Third party terms and conditions apply to parts of a prize where applicable. For example, where the Prize contains ticket(s) to an event, you and any guest or travel companion will not only be bound by these terms and conditions and the relevant Specific Rules, but also the event organizer and venue owner's rules and any terms and conditions set out on the ticket.

23. Unless otherwise stated in the Specific Rules, you may not win more than one prize per Promotion and we reserve the right to withhold or reclaim any second or subsequent prize.

Publicity and identity of winners

24. If you win a prize, you (and your guest or travel companion if applicable) may be required to take part in reasonable publicity.

25. We and the prize provider may publish and publicize your name, image, social media handle and/or profile picture, and your entry, and we may refer to your and your guest's or travel companion's association with the Promotion and/or the prize, in any and all media, worldwide, in perpetuity, for publicity and PR purposes.

26. We may carry out an interview with you and your guest/travel companion either by telephone or in person and we may film, record and/or photograph the interview and we may use such film, recording and/or photograph(s) for publicity and PR purposes in any and all media, worldwide in perpetuity.

Use of your entry

27. By entering a Promotion or submitting a video, image, audio file or any other materials in relation to a Promotion (including as part of the entry process or as part of a prize) or if you tag or mention us directly or indirectly in any photo, video or content in connection with the Promotion, you agree that we can re-post, re-tweet, publicize and otherwise use that photo, video or content (with or without any accompanying comments and information like your handle and profile pic). You agree that we can do that via the same platform(s) that you posted or shared the photo, video or content, as well as via other social networks and platforms that we use, and on our websites. However, obviously we'll never sell or charge anyone for copies of your photos, videos or other content (without your approval). And, just to be clear, unless otherwise expressly stated in the Specific Rules, you will remain the owner of the rights (e.g., copyright) in your photo, video or other content, but you agree not to use all or any of them in connection with a competitor of ours. You waive your moral rights in relation to the same. 

 You warrant and undertake (i.e., guarantee), that:

• You own and control all of the rights in your entry, and you have the right to grant the rights set out in these terms and conditions and any Specific Rules;

• You have obtained written consent from anyone featured or mentioned in your entry, and your entry (and our and any third party's use of it) does not and will not infringe the rights of any individual or business (including any intellectual property rights, moral rights, right to privacy, confidentiality, etc.);

• Your entry does not violate any applicable law or regulation;

• Your entry does not contain anything which is indecent, untrue, defamatory, unlawful, hateful, threatening, demeaning, inappropriate, obscene, malicious or which is in contempt of court;

• Your entry will not cause any kind of harm or damage, and does not (to the best of your knowledge or belief) contain any virus, malware, spyware or similar.

28. You will sign such document as we reasonably request, at no cost to us, to confirm any or all of the above. 29. Unless otherwise stated, your entry will not be returned to you.

Data Protection

30. Your personal data, and the personal data of any guest or travel companion, will be collected and processed by us and the promotional partners named in the Specific Rules, as well as the prize providers, in order to administer this Prize Draw.

31. We will also use entrants' personal data for marketing purposes where consent has been provided. Personal data may be transferred and processed outside of the EEA. For more details of our use of personal data please read our Privacy Policy. Liability

32. Your entry or participation in Promotion and/or Prize is at your own risk. If the Promotion or prize requires that you undertake any physical activity please ensure, before entering the Promotion, that you are in good health, that you have informed us before or at the time of claiming the prize of any underlying medical condition, physical or other impairment or medication you are taking which may be relevant and which could adversely affect your use or enjoyment of the prize, or ability to claim the prize. You must notify us immediately if you become ill or become aware of any other relevant medical or health and safety information which could affect your participation in a Promotion and/or prize. If you have a disability, please make this clear to us when you claim the prize so we can consult with you well in advance of the prize and make such reasonable adjustments as are practical and within our reasonable control, based on all the circumstances, to ensure that you can enjoy the prize to the fullest extent.

33. If we consider that you or your entry are in breach of these terms and conditions, or if we have grounds to suspect any entrant or third party of cheating, deception or fraudulent or unsportsmanlike conduct of any kind (including, without limitation, manipulating a Promotion, choice of prize winner(s) or any entry), without limiting the options available to us, we reserve the right in our sole discretion (and without us incurring any liability) to disqualify any entrant, entry or person we reasonably believe to be responsible for, or associated with, such activity. We also reserve the right to disqualify you from a Promotion and/or prize (without us incurring any liability) if in our reasonable opinion you or your guests or travel companions conduct yourselves in a way which is abusive or which exposes you or others to any medical, security, safety or similar risk whatsoever (including if you are intoxicated or abusive in any way). You agree that you will not do anything which is likely to bring us or any of our promotion partners into disrepute or which might adversely affect our reputation or the Promotion.

34. Save that nothing in these terms and conditions limits or excludes our (or any third party's) liability arising from fraud or from death or personal injury caused by negligence or any other type of liability which may not be limited or excluded by law, to the fullest extent permissible by law, we (and the promotion partners and any providers of a prize) (a) shall have no liability in relation to any act or omission of any third party and (b) exclude all liability to you and anyone else for any indirect loss, damage or harm of any kind arising from or in connection with the Promotions and prizes and your use or enjoyment of them. For example, if you book or take time off work with the intention of taking up a prize (e.g. an event) on a particular date, and the event is subsequently postponed, changed or cancelled, we would not be responsible for covering your wages or salary for your missed day of work on that day or any other day off you take. This is only one example and is not intended to limit the general interpretation of this clause.

35. In no event will our and/or the promotion partners' total aggregate liability to you exceed the cost of the prize.

36. Unless otherwise expressly stated in the Specific Rules, the Promotions are in no way sponsored, endorsed or administered by, or associated with any social media platform (including without limitation Twitter, Facebook, Instagram or YouTube). You hereby release all such social media platforms from any liability. Any questions, comments or complaints regarding this Promotion must be directed to the Promoter only, and NOT to any social media platform. Other rules

37. We reserve the right to withdraw or amend any Promotion, Specific Rules and/or these terms and conditions if we consider it necessary or appropriate to do so for reasons beyond our reasonable control or if there has been a broadcasting or printing error, etc. Any changes will be posted here and/or on our website.

38. When entering a Promotion or claiming a prize you must use your real name. You may be required to provide us with proof of your identity and eligibility on request. Failure to provide adequate information (or to adequately prove eligibility) may result in your disqualification and/or withholding or withdrawal of a prize.

39. No multiple, bulk, automated, machine assisted, third party, syndicate or other group entries will be accepted. We will disqualify any entries which, in our reasonable opinion, appear to have used any of these entry methods (including multiple entries, unless permitted) from the same IP address, telephone number, or similar. You may not enter a Promotion if you have been given the answer(s) or any other relevant information in relation to the Promotion, directly or indirectly by any Excluded Individual.

40. For Promotions involving online voting, only one vote for each valid email address will be accepted. We reserve the right to disqualify any entrant making, or attempting to make, multiple votes, and to disregard any votes which we, in our sole discretion but acting reasonably, consider to be suspicious or fraudulent.

41. You agree to keep confidential any information which you know or reasonably ought to know is confidential and which relates to us, our business, the Promotion or prize.

42. If Specific Rules contain a rule which directly contradicts these terms and conditions, to the extent of that contradiction the Specific Rules will override these terms and conditions for that Promotion. Otherwise, these terms and conditions will continue to apply in their entirety.

43. In these terms and conditions, any Specific Rules and promotional materials, examples are given to help illustrate some terms, they are not exhaustive and do not limit those terms in any way.

44. In the event of any dispute, our and any judges' decisions are final and no correspondence will be entered into.

45. So that we can ensure the fairness of our Promotions, we reserve the right to prevent you, at our absolute discretion, from entering any of the Promotions for a period of six months ("Exclusion Period") if you have either (A) won a prize valued at NRs. 1,000 or above, or (B) won more than one prize during the previous six months. If we choose to exercise this right, we will notify you in writing. If you continue to enter any Promotion during the Exclusion Period, we reserve the right, at our absolute discretion, to disregard your entry, remove prizes and impose a further exclusion period of twelve months from the date of your last entry attempt. Entry fees (if any) will not be refunded.

46. These terms and conditions, together with the relevant Specific Rules, represent the entire agreement between you and us in relation to the Promotion and the prize. The invalidity, illegality, or unacceptability of the whole or any part of the terms and conditions or any Specific Rules does not affect the remainder of these terms and conditions or any Specific Rules, which will remain in full force and effect. These terms and conditions and the Specific Rules do not create any right or benefit enforceable by any third party.

47. The Promotion, and these terms and conditions, are governed by the law of Nepal, and any disputes arising in connection with them shall be subject to the exclusive jurisdiction of the Nepal court.

48. For all inquiries in relation to a Promotion or these terms and conditions, please contact info@bizbazar.com

Campaign Propositions & Special Conditions

Spin and Shop

1. You are required to create a User Account on Biz Bazar Marketplace to participate in Spin and Shop.

2. Customer shall have only one chance to participate in Spin and Shop through their respective User Account.

3. The Spin and Shop will have five exciting offers and one wheel saying try again. The four offers are Rs 120 worth coupons, Rs 200 worth coupons, Rs 250 worth coupons,Rs 500 worth coupons and Free Delivery.

4. Note:

(a) If any Customer wins the offer of Rs 120 worth of coupons, Rs 200 worth of coupons, or Rs 250 worth of coupons then it is non-transferable and the customer shall purchase a minimum of Rs 500 in Biz Bazar Marketplace and customer shall purchase a minimum of Rs 1000 if any Customer wins the offer of Rs 500 worth of coupons, likewise if any Customer wins the offer of Rs 20 worth of coupons, customer shall purchase a minimum of Rs 100 and above in which winning offer value shall be deducted and remaining shall be paid by the Customer.

(b) If the Customer wins Free Delivery offer in Spin and Shop then the customer shall purchase minimum of Rs 300 in Biz Bazar Marketplace to acquire such Free Delivery in location as provided by the Customer however Biz Bazar may deny to provide the Delivery in its sole discretion if Customer has used Free Delivery offer to allocate the location which is not applicable for Delivery or else to discomfort Biz Bazar.  

5. Security: Biz Bazar may revoke, suspend, block or refuse to provide service in its sole discretion if Customer found engaging in fraudulent activity to obtain the offers in Spin and Shop